Customer Service
telephone +44 (0)113 2817799.- Shipping & Delivery
- Privacy & Security
- Promiscuo Online Store take great care to ensure your personal information is kept private. We store only the minimum amount of information from you necessary to make a transaction. We never store your credit card details, that is handled by the secure servers at Paypal where payments are handled. Your personal details will never be passed on to a third party. If you request it, we send you infrequent newsletters on new pictures or services we offer via email. You can request that we take you off our mailing list by setting the option in the "My Account" section of the site. We will never give your email address to a third party.
- Cookies
- When you log in to Promiscuo Online Store we place a small piece of information, a cookie, on your machine. This is necessary so that we can track your shopping cart selections between pages and that we know you are logged in to Promiscuo Online Store. None of your personal information is stored in this cookie and it is removed from your machine as soon as you logout of the site. You will need to have cookies enabled on your browser in order to use Promiscuo Online Store online store
- Exchange / Return / Refund Policy
- If you wish to cancel/return a product you have purchased on www.promiscuo.co.uk you may do so providing the item is unused and in a saleable condition within 7 working days of delivery.
Consumer Protection (Distance Selling) Regulations 2000
Faulty items can be fully refunded or exchanged. Items must be returned to us in original condition - labels intact and the item unworn and unwashed. Please ensure any briefs, thongs or swimwear is tried on over your own underwear. While trying on your purchase do not wear deodorant, perfume, or heavy body lotion that may stain items and may make it non-returnable.
If we receive an item for an exchange or return that we do not feel meet our hygiene and health criteria, we reserve the right to refuse these items If you need to return or exchange an item, simply send an email, within 7 working days of receiving your order, to returns@promiscuo.co.uk providing the following details:
• Invoice number
• Item(s) you wish to return
• Reason(s) for return
We cannot accept responsibility for the damage or loss of packages or products sent back to us. We recommend that you select recorded or special delivery and retain your proof of postage/tracking details.
Please ensure all parcels are clearly labelled and securely sealed before posting after returns approval had been obtained to -
Return Address
FocalServe Returns
Unit 29
HPA
Leeds
LS16 7PW
Q: Can I pay by cheque/postal order
A: To pay by cheque/postal order please enclose payment made out to Focalserve
Ltd send to:
FocalServe
Unit 29
HPA
Leeds
LS16 7PW
Mail Order Only.
Q: When can I expect my order to arrive?
A: Orders are currently running at about 2-4 days maximum.
Q: What is the shipping and returns policy?
A: We offer the following shipping service:
Shipping anywhere in the UK is FREE.
Worldwide shipping is available at the following costs:
1 - 3 products = £6.95
3 - 5 products = £9.00
5 or more products = £14.50
Please note: We do not ship to P.O. Box addresses. You must provide a physical shipping address when placing your order.